| Title | Design and management of service processes: keeping customers for life |
| Edition | - |
| Call Number | 658.8 RAM d |
| ISBN/ISSN | 0-201-63383-3 |
| Author(s) | Ramaswamy, Rohit |
| Subject(s) | |
| Classification | 658.8 RAM d |
| Series Title | GMD | Buku |
| Language | English |
| Publisher | Addison Wiley |
| Publishing Year | 1996 |
| Publishing Place | New York |
| Collation | xix, 424 hlm |
| Abstract/Notes | |
| Specific Detail Info | |
| Image |  |
| File Attachment | LOADING LIST... |
| Availability | LOADING LIST... |
| Back To Previous |
Ruang Baca Jurusan Sistem InformasiInstitut Teknologi Sepuluh Nopember
Select Language
Simple Search
Advanced Search
License
This Software is Released Under GNU GPL License Version 3.
Awards
The Winner in the Category of OSS
